Privacy Policy

Privacy Policy – Elle & Rose

This Privacy Policy describes how Elle & Rose ("the Site", "we", "our", or "us") collects, uses, and shares your personal information when you visit elleroseadelaide.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").

In this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services—whether you are a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on the Site, update the “Last Updated” date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect information as described below. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.

What Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with our Site and Services.
When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

This may include:

  • Contact information – such as your name, address, phone number, and email address.

  • Order details – such as billing/shipping address, payment confirmation, email, and phone number.

  • Account details – such as your username, password, security questions, and related information.

  • Customer support information – such as your messages or communications when you contact us.

Some features of our Services may require you to provide personal information. You may choose not to provide certain details, but doing so may limit your access to specific features or services.

Information Collected Automatically

We may automatically collect certain data about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Device and browser details

  • Network connection information

  • IP address

  • How you interact with the Site and Services

Information Received from Third Parties

We may receive personal information from third-party sources, such as:

  • Service providers like Shopify who support our store infrastructure.

  • Payment processors that collect payment data (e.g., credit/debit card details, billing address) to process your transactions and fulfill your orders.

We treat this information in accordance with this Privacy Policy. See also: “Third-Party Websites and Links” below.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To deliver products and services:
    Fulfilling orders, processing payments, sending updates, managing your account, and handling shipping, returns, and exchanges.

  • For marketing and advertising:
    Sending promotional messages via email, SMS, or mail, and displaying targeted ads on our Site or third-party platforms.

  • For security and fraud prevention:
    Detecting, investigating, and addressing fraudulent or illegal activities.
    If you create an account, you are responsible for maintaining the security of your login credentials.

Cookies

Like many websites, we use cookies to enhance your experience and analyze site performance.
Details about cookies used in connection with our Shopify-hosted store are available here:
https://www.shopify.com/legal/cookies

How We Share Your Personal Information

We may share your personal information with third parties for contractual obligations, legitimate business purposes, or other lawful reasons, such as:

  • With vendors or third parties who perform services for us (e.g., IT support, shipping, payment processing, analytics, customer service, or cloud storage).

  • With marketing and business partners to support promotional campaigns.

  • Within our company or affiliated entities as needed to operate and maintain our business.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights: Access, Deletion, and Correction

Depending on your place of residence, you may have the right to:

  • Access personal data we hold about you

  • Request deletion of your personal data

  • Request correction of inaccurate or incomplete information

To exercise any of these rights, please contact us using the information provided below.

Contact

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
📧 elleroseadelaide@gmail.com